Terms of Service

These Terms of Service govern your use of The Fresh Standard Co. website and cleaning services. By requesting a quote, confirming a booking, or using our services, you agree to these Terms.

Quotes and service pricing

Quotes are based on the information provided by the customer, including the requested service, property type, property size, condition, location, frequency, and other information supplied during the quote process.

Before a booking is confirmed, The Fresh Standard Co. will provide the customer with a quoted service price. The customer will have an opportunity to review that price before confirming the booking.

If the actual property condition, size, access requirements, scope of work, or requested services materially differ from the information originally provided, additional work or a revised price may be discussed with the customer before that additional work is performed.

Booking confirmation

A valid payment method may be required to confirm a cleaning booking.

When confirming a booking, the customer accepts the quoted service price and authorizes The Fresh Standard Co. to securely save a payment method through our payment processor, Stripe.

Saving a payment method when confirming the booking does not, by itself, charge the customer for the cleaning service.

Payment authorization

By confirming a booking and providing a payment method, the customer authorizes The Fresh Standard Co. to charge the agreed quoted amount to the saved payment method after the cleaning service has been completed.

The amount charged for the cleaning will be based on the price accepted by the customer for that booking, unless the customer separately agrees to a change in the service or price.

Payment information is processed through Stripe. The Fresh Standard Co. does not require customers to provide card numbers directly to us through the website.

Failed payments

If a saved payment method cannot be successfully charged after completion of the cleaning service, the customer remains responsible for the amount due for the completed service.

The Fresh Standard Co. may provide the customer with a secure payment link allowing the customer to complete payment using another payment method.

Cancellations and rescheduling

Customers should contact The Fresh Standard Co. as soon as possible if a cleaning appointment needs to be cancelled or rescheduled.

Any cancellation, rescheduling, lockout, late-cancellation, or no-access fee will only apply when the applicable fee or policy has been disclosed to the customer.

Property access and customer responsibilities

The customer is responsible for providing reasonable and safe access to the property at the scheduled service time and for providing accurate information regarding the property and requested cleaning services.

Customers should identify fragile items, damaged surfaces, restricted areas, special materials, pets, security systems, access instructions, or other conditions that may reasonably affect performance of the cleaning service.

Service concerns

If a customer believes there is a problem with a completed cleaning service, the customer should contact The Fresh Standard Co. as soon as reasonably possible and provide sufficient information for the concern to be reviewed.

We will review reported service concerns and determine an appropriate response based on the circumstances.

Damage or loss concerns

Any suspected property damage or loss related to a cleaning service should be reported to The Fresh Standard Co. promptly after discovery so that the circumstances can be reviewed.

Customers may be asked to provide photographs, receipts, or other reasonable information relevant to the reported concern.

Refunds and payment disputes

Requests concerning a completed service or payment should be submitted directly to The Fresh Standard Co. so that the booking, service, and payment records can be reviewed.

Any refund or adjustment will be considered based on the circumstances of the particular service and any applicable legal requirements.

Third-party services

The Fresh Standard Co. may use third-party service providers to support portions of its operations, including payment processing, communications, website hosting, and cleaning-service fulfillment.

Third-party providers may process information as necessary to perform their respective services, subject to their own applicable terms and privacy practices.

Website availability

We may update, modify, suspend, or discontinue portions of the website or booking process from time to time. We do not guarantee that the website will be uninterrupted or error-free at all times.

Changes to these Terms

The Fresh Standard Co. may update these Terms from time to time. The current version will be posted on this page with its updated effective date.

Contact

Questions about these Terms or a cleaning service can be directed to:

The Fresh Standard Co.
Email: thefreshstandardco@outlook.com
Phone: 954-379-6765

Last updated: September 17, 2026.